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NECO Office Practice OBJ Answers 2025
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NECO Office Practice Essay Answers 2025
Number 1
(1)
(i)Excellent communication skills
(ii)Strong organizational skills
(iii)Professional demeanor
(iv)Multitasking ability
(v)Customer service orientation
(vi)Problem-solving skills
(i)Excellent communication skills:
A receptionist is the first point of contact for many, so clear, courteous, and effective communication, both verbal and written, is crucial for making a positive impression and conveying information accurately.
(ii)Strong organizational skills: Receptionists manage various tasks simultaneously, including scheduling, handling mail, and maintaining records. Strong organizational skills ensure efficiency and prevent oversights.
(iii)Professional demeanor: Maintaining a professional and welcoming attitude is essential for creating a positive environment for visitors and callers, even under pressure.
(iv)Multitasking ability:
Receptionists often juggle multiple responsibilities at once, such as answering phones, greeting visitors, and handling administrative tasks, requiring the ability to switch between tasks efficiently.
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Number 2
(2a)
(PICK ANY ONE)
Interview is a formal conversation between two or more people where questions are asked by the interviewer to obtain information from the interviewee. It is commonly used in job selection, research, investigations, and other official settings to assess qualifications, opinions, or experiences.
OR
Interview is a structured and face-to-face, telephone, or virtual conversation between an interviewer and an interviewee, aimed at gathering specific information, assessing suitability for a job, or obtaining opinions on a subject. It is commonly used in recruitment, investigations, and media.
(2b)
(PICK ANY FIVE)
(i) To assess the suitability of a candidate for a job.
(ii) To obtain first-hand information directly from a respondent.
(iii) To verify the accuracy of documents or qualifications submitted.
(iv) To evaluate the communication skills and confidence of the interviewee.
(v) To clarify issues or questions that may not be understood through written applications.
(vi) To compare different candidates for a particular position.
(vii) To create a personal impression of the interviewee beyond their credentials.
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Number 3
(3a)
A memorandum, often shortened to memo, is a concise written document circulated within an organization to facilitate official communication. It is typically used to share important information, issue instructions, outline policies, or provide updates to employees, departments, or teams in a formal yet internal context.
(3b)
(i) To convey internal announcements, such as changes in company policies or upcoming events, ensuring all staff are informed.
(ii) To assign specific tasks or responsibilities to employees, clarifying expectations and deadlines.
(iii) To document key decisions or discussions from meetings, creating an official record for reference.
(iv) To request additional information, feedback, or clarification from colleagues on ongoing projects or issues.
(v) To serve as a reliable record for future reference, audits, or legal purposes within the organization.
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Number 4
(4)
(PICK ANY SEVEN)
(i) Aids Decision Making: Information helps individuals and organizations make informed and accurate decisions.
(ii) Improves Communication: It enhances the flow of ideas and understanding between people or departments.
(iii) Increases Productivity: With the right information, tasks can be performed more efficiently and effectively.
(iv) Enhances Knowledge: Information adds to existing knowledge, helping people stay informed and educated.
(v) Facilitates Planning: It provides the necessary data to create effective plans and strategies.
(vi) Promotes Innovation: Access to information encourages creativity and the development of new ideas or products.
(vii) Improves Customer Service: Businesses use information to understand customer needs and deliver better services.
(viii) Supports Problem Solving: Information helps in identifying problems and finding suitable solutions.
(ix) Strengthens Competitive Advantage: Organizations use information to stay ahead of competitors by responding quickly to market changes.
(x) Enhances Record Keeping: It helps in maintaining accurate and up-to-date records for future reference.
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Number 5
(5a)
(i) Protem Chairman: protem chairman is a temporarily appointed chairperson designated to preside over a meeting when a permanent chairperson has not yet been elected or is unavailable. This role is crucial for maintaining order and facilitating proceedings until a formal leader is established.
(ii) Sine Die: Originating from Latin (“without a day”), sine die refers to the indefinite adjournment of a meeting without setting a specific date for it to reconvene. It is typically employed when all agenda items are resolved or further discussion is postponed indefinitely.
(iii) Vote of No Confidence: A vote of no confidence is a formal resolution passed by a group, such as a legislative body or committee, to declare a lack of faith in a leader or official. If the vote succeeds, it may result in the leader’s resignation or removal, depending on the governing rules.
(iv) In Camera: An in camera meeting is a private session conducted behind closed doors, excluding the public and unauthorized participants. This format is used to discuss sensitive or confidential matters, such as legal issues or personnel decisions, ensuring privacy and security.
(5b)
A.O.B. which simply means “Any Other Business,” is a designated segment in a meeting agenda that allows participants to raise and discuss additional topics or issues not covered in the planned schedule, providing flexibility for unforeseen matters.
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Number 6
(6a)
(i)Sorting/Arranging: Organizing documents into a logical order (e.g., alphabetically, numerically, by subject) before placing them in a filing system.
(ii)Indexing/Coding: Assigning a label or code to each document or file to facilitate easy retrieval and identification.
(6b)
(i)Record Keeping: Maintaining organized records of various information, such as customer details, inventory, or library books.
(ii)Cross-referencing: Providing a quick and efficient way to locate related information by linking different records or files.
(iii)Indexing and Retrieval: Serving as an index to a larger collection of documents or items, enabling quick and easy retrieval of specific information.
(iv)Tracking Progress: Monitoring the status of projects, tasks, or client interactions by updating information on individual cards.
(v)Contact Management: Storing and organizing contact details for individuals or organizations, making it easy to access phone numbers, addresses, and other relevant information.
(vi)Inventory Control: Keeping track of stock levels, product details, and locations in a warehouse or store.
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Number 7
(7a)
Public relations is the deliberate and strategic process of managing communication and relationships between an organization and its various publics, including customers, employees, media, and the community. Its primary goal is to create, sustain, or improve a positive image and reputation through effective messaging, engagement, and reputation management.
(7b)
(i) Building and maintaining a favorable public image by crafting and disseminating positive narratives about the organization.
(ii) Managing crisis communication to address and mitigate negative publicity or emergencies, protecting the organization’s reputation.
(iii) Promoting products, services, or events to stakeholders through targeted campaigns, press releases, or media outreach.
(iv) Fostering strong relationships with media outlets, community groups, and other influencers to enhance credibility and support.
(v) Providing valuable feedback to management by monitori
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